AOR consists of quantitative and qualitative data collection and interpretation for finding answers to organisational issues.
Questions that can be answered through AOR:
- What are influential behavioural patterns in our customers’ experience and how would we need to change them to bring this experience to the next level?
- What is our guiding set of values and how can we utilize values in developing a values-based culture?
- What is the competence and maturity profile of our employees and how is this profile reflected in our description of functions?