Conflict resolution is a way to facilitate the discovery of a solution to a disagreement among two or more parties. The disagreement is caused by tensions that arise from perceived barriers for individual goal achievement. To me, conflict resolution is the contribution to restoring trust that is needed for collaboration or the recognition that trust is irrecoverable, so exiting collaboration is the better solution. The advantage of conflict resolution is that affected parties are actively involved in finding solutions and are owners of their solutions. In case collaboration is no longer the goal, I support parties in conflict to finding meaningful exit strategies to restore their inner equilibrium.
Who is involved and who needs to be included in conflict resolution?
How can collaboration in escalated conflicts be restored?
What are options in case of unsolvable conflicts?
Questions that can be answered through Conflict Resolution:
Work example: Conflict resolution in higher escalated conflict
Identification and engagement of conflict representatives
Re-establishement of collaboration amongst conflicting parties
Conflict resolution of an escalated conflict in a public agency. Because of the intransparancy of parties involved, the challenge was to identify the affected parties and convince them to join a conflict resolution. The first meeting was about exploration of the desired outcomes in this process followed by supporting them to understand the history and trigger points in the conflict. Due to the level of escalation, the focus in this stage was to re-establish trust and potential interest for a solution. After successful reconciliation, future options for stronger collaboration were developed.